Steve Martin

Designer, Thinker, Student of Human Behavior

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Filtering by Tag: case study

SEO Rankings does NOT = Sales

Last year a local tree service, Fort Collins Tree Care, came to me with a problem:

  • Their website was #1 in Google for EVERY keyword they wanted
  • They were getting almost ZERO leads from this #1-ranked site

Shouldn't a #1 Google-ranked site be getting them some serious sales? Isn't SEO rankings what it's ALL about? Well, NO!

It was obvious from looking at the site that it needed an updated design (at the least), but that wasn't going to be enough. FC Tree Care's main goal was to get people to submit their information for an estimate which they could follow up on. Period.  So along with a redesign of their site, I developed the information architecture and conducted user testing to figure out in which direction we should go.

So using what we'd I'd learned through user research and developing an intuitive site flow, the site was redesigned.

The day the site launched, they started getting 2-3 requests for estimate per DAY, and now, 4 months later, they're STILL getting that many. It's become a vital part of their sales process, and their job estimator works almost exclusively on web requests.

The effectiveness of this site - or any site for that matter - isn't due to fancy graphic design (the design is nice, but nothing super special) - it's due to taking the business objectives, finding out what users wanted, and crafting the site around that desired experience.